Head of Human Resources – Telecom

JOB ADVERTISEMENTHead of Human Resources – TelecomLocation: Hargeisa, Somaliland (with travel across Somaliland, Somalia & Puntland)Reporting to: Telecom Group Chief Executive Officer (Primary) / Group HR Director (Functional)About the RoleDahabshiil Group is seeking a dynamic and commercially astute Head of Human Resources – Telecom to lead the people agenda for its telecom business, Somtel.This is a senior leadership role and a member of the Telecom Executive Committee (ExCo), responsible for shaping and executing a high-impact HR strategy that directly supports business growth, operational excellence, and workforce transformation.The successful candidate will act as a trusted advisor to business leadership, translating Group HR frameworks into practical, results-driven solutions that strengthen organizational capability, drive performance, and reinforce a high-performance culture.Key Responsibilities1. Strategic HR Leadership & Business Partnership• Lead the execution of Group HR strategy within the telecom business• Partner closely with the CEO and leadership team on all people-related matters• Drive organizational design, workforce planning, and transformation initiatives• Embed a strong performance and accountability culture2. Talent Management & Workforce Planning• Lead recruitment for critical and strategic roles• Partner with Group HR on executive hiring and succession planning• Align workforce plans with business growth and operational priorities• Strengthen employer branding within the telecom and technology sector3. Performance Management & Capability Development• Implement and drive the Group Performance Management framework• Ensure effective goal setting, performance reviews, and accountability• Support leaders in managing performance and developing talent• Coordinate learning and development initiatives with Group L&D24. HR Operations & Employee Lifecycle• Oversee end-to-end HR operations including contracts, payroll inputs, and employeerecords• Ensure effective onboarding, transfer, and exit processes• Maintain high-quality HR data and reporting standards• Drive adoption and utilization of HR systems (HRIS)5. Employee Relations & Compliance• Ensure full compliance with labour laws and internal policies• Manage disciplinary, grievance, and complex employee relations matters• Promote fair, consistent, and transparent HR practices• Act as escalation point for sensitive workforce issues6. Culture, Engagement & Change Management• Lead employee engagement and internal communication initiatives• Drive change management across business transformation programs• Reinforce company values, ethics, and code of conduct• Support leadership in building a high-performance culture7. Governance, Reporting & Metrics• Deliver accurate and timely HR reporting (headcount, attrition, performance, etc.)• Ensure adherence to Group HR governance frameworks• Support internal audits and compliance reviews• Track and report key HR metrics to senior management

JOB ADVERTISEMENTHead of Human Resources – TelecomLocation: Hargeisa, Somaliland (with travel across Somaliland, Somalia & Puntland)Reporting to: Telecom Group Chief Executive Officer (Primary) / Group HR Director (Functional)About the RoleDahabshiil Group is seeking a dynamic and commercially astute Head of Human Resources – Telecom to lead the people agenda for its telecom business, Somtel.This is a senior leadership role and a member of the Telecom Executive Committee (ExCo), responsible for shaping and executing a high-impact HR strategy that directly supports business growth, operational excellence, and workforce transformation.The successful candidate will act as a trusted advisor to business leadership, translating Group HR frameworks into practical, results-driven solutions that strengthen organizational capability, drive performance, and reinforce a high-performance culture.Key Responsibilities1. Strategic HR Leadership & Business Partnership• Lead the execution of Group HR strategy within the telecom business• Partner closely with the CEO and leadership team on all people-related matters• Drive organizational design, workforce planning, and transformation initiatives• Embed a strong performance and accountability culture2. Talent Management & Workforce Planning• Lead recruitment for critical and strategic roles• Partner with Group HR on executive hiring and succession planning• Align workforce plans with business growth and operational priorities• Strengthen employer branding within the telecom and technology sector3. Performance Management & Capability Development• Implement and drive the Group Performance Management framework• Ensure effective goal setting, performance reviews, and accountability• Support leaders in managing performance and developing talent• Coordinate learning and development initiatives with Group L&D24. HR Operations & Employee Lifecycle• Oversee end-to-end HR operations including contracts, payroll inputs, and employeerecords• Ensure effective onboarding, transfer, and exit processes• Maintain high-quality HR data and reporting standards• Drive adoption and utilization of HR systems (HRIS)5. Employee Relations & Compliance• Ensure full compliance with labour laws and internal policies• Manage disciplinary, grievance, and complex employee relations matters• Promote fair, consistent, and transparent HR practices• Act as escalation point for sensitive workforce issues6. Culture, Engagement & Change Management• Lead employee engagement and internal communication initiatives• Drive change management across business transformation programs• Reinforce company values, ethics, and code of conduct• Support leadership in building a high-performance culture7. Governance, Reporting & Metrics• Deliver accurate and timely HR reporting (headcount, attrition, performance, etc.)• Ensure adherence to Group HR governance frameworks• Support internal audits and compliance reviews• Track and report key HR metrics to senior management