Service Executive — Service & Parts - Sarga

Department:Service & AftersalesReports To:Service ManagerBusiness:Two Wheeler & Three Wheeler Operations (EV & IC)The Service Executive is responsible for delivering high-quality aftersales support across both service and parts functions for two-wheeler and three-wheeler vehicles — Electric (EV) and Internal Combustion (IC) — in Ethiopia. Reporting to the Service Manager, this role serves as the primary point of contact for customers and dealer workshops, managing service job cards, coordinating parts availability for repairs, and ensuring timely vehicle turnaround. The Service Executive bridges the technical and commercial aspects of aftersales, ensuring customer satisfaction is maintained while supporting the business in achieving service revenue targets and building long-term brand loyalty in the Ethiopian market.Receive customers and vehicles at the service centre, prepare job cards, and clearly capture customer complaints, service requirements, and vehicle details.Coordinate with workshop technicians to schedule and prioritise repair and maintenance jobs, ensuring minimal vehicle downtime for customers.Liaise with the parts team to confirm availability of required spare parts for ongoing and upcoming service jobs, raising urgent requirements as needed.Provide customers with accurate repair estimates, service updates, and delivery commitments; follow up proactively to manage expectations.Process warranty claims in accordance with OEM guidelines and maintain complete documentation for all warranty and goodwill jobs.Monitor and report on key service metrics including job card closures, labour efficiency, parts consumption, and customer satisfaction scores.Support the Service Manager in identifying repeat failures or quality issues and escalating them to the technical or OEM team.Promote value-added services such as annual maintenance contracts, service packages, and genuine parts usage to customers and fleet operators.Receive customers and vehicles at the service centre, prepare job cards, and clearly capture customer complaints, service requirements, and vehicle details.Coordinate with workshop technicians to schedule and prioritise repair and maintenance jobs, ensuring minimal vehicle downtime for customers.Liaise with the parts team to confirm availability of required spare parts for ongoing and upcoming service jobs, raising urgent requirements as needed.Provide customers with accurate repair estimates, service updates, and delivery commitments; follow up proactively to manage expectations.Process warranty claims in accordance with OEM guidelines and maintain complete documentation for all warranty and goodwill jobs.Monitor and report on key service metrics including job card closures, labour efficiency, parts consumption, and customer satisfaction scores.Support the Service Manager in identifying repeat failures or quality issues and escalating them to the technical or OEM team.Promote value-added services such as annual maintenance contracts, service packages, and genuine parts usage to customers and fleet operators.

Department: Service & Aftersales Reports To: Service Manager Business: Two Wheeler & Three Wheeler Operations (EV & IC) Role Overview The Service Executive is responsible for delivering high-quality aftersales support across both service and parts functions for two-wheeler and three-wheeler vehicles — Electric (EV) and Internal Combustion (IC) — in Ethiopia. Reporting to the Service Manager, this role serves as the primary point of contact for customers and dealer workshops, managing service job cards, coordinating parts availability for repairs, and ensuring timely vehicle turnaround. The Service Executive bridges the technical and commercial aspects of aftersales, ensuring customer satisfaction is maintained while supporting the business in achieving service revenue targets and building long-term brand loyalty in the Ethiopian market. Key Responsibilities Receive customers and vehicles at the service centre, prepare job cards, and clearly capture customer complaints, service requirements, and vehicle details. Coordinate with workshop technicians to schedule and prioritise repair and maintenance jobs, ensuring minimal vehicle downtime for customers. Liaise with the parts team to confirm availability of required spare parts for ongoing and upcoming service jobs, raising urgent requirements as needed. Provide customers with accurate repair estimates, service updates, and delivery commitments; follow up proactively to manage expectations. Process warranty claims in accordance with OEM guidelines and maintain complete documentation for all warranty and goodwill jobs. Monitor and report on key service metrics including job card closures, labour efficiency, parts consumption, and customer satisfaction scores. Support the Service Manager in identifying repeat failures or quality issues and escalating them to the technical or OEM team. Promote value-added services such as annual maintenance contracts, service packages, and genuine parts usage to customers and fleet operators.