Aviation Associate –Customer Service

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority)• Support processing and managing routine administrative in various functional areas.• Assisting booking team in passengers’ reservation and flight manifests.• Ensure that only passengers authorized by the Heads of Organizations that are registered with UNHAS and/or by members of the UNHASboard and/or the Chief Air Transport Officer(CATO) are approved for travel.• Post and broadcast the approved schedule for the information of all passengers including the availability of seats.• Publish/prepare the circulars of the new schedule/price list and new destinations after the approval from Chief Air Transport Officer (CATO).• Publish the UNHAS SAOP (policies/procedures) to the customers/clients.• Identify the customers’ problems with UNHAS and respond to the passengers’ queries and complaints. focused on customer care andservice.• Communicating verbally and in writing in the English language and produce accurate and concise technical reports (monthly, quarterly, andad hoc reports).• Prepare and collaborate in the production of reports including the production of forms, tables and charts providing details on the area ofactivity.• Maintaining/recording and processing the agencies application and submitting to Chief Air Transport Officer (CATO) for his approval.• Maintaining/recording and updating the UNHAS approved agencies list.• Communicating/coordinating with UNHAS field/regional offices with regards to established practices/rules and regulations compliances.• Disseminating flights/schedule and update among UNHAS user group/clients.• Providing relevant training and briefing to the organization’s focal points regarding UNHAS booking policy and procedures.• Providing training for the users in the online booking systemVacancy Announcement No: JR121146Job Title: Aviation Associate –Customer ServiceContract Type/Grade: Fixed Term, G6Duty Station: MogadishuContract Duration: 12 Months (Renewable)Date of Issue: March 12, 2026, | Closing Date: March 25, 2026Join Us and Make a Difference!• Organize meetings with customers (User Group), maintain and establish close contacts with customers on regular basis.• Supporting the head of units for conducting passengers and heads of organization surveys and preparing analysis reports.• Receive feedback by conducting customer surveys regarding operation (before, during and after the flights) and identify/explore any specialneeds and services for customers.• Ask the customers to fill in a post complaint and/or remark feedback form to be filled with the complaint in the log (Keep record of allcomplaints and/or remarks from the customer feedback).• Follow up on solving problems and/or complaints within (72 hours), during which keep the customers updated with the current situationeven if there is no coherent answer.• And any other tasks given by the immediate supervisor and Chief Air Transport Officer when and where deemed necessary.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority)• Support processing and managing routine administrative in various functional areas.• Assisting booking team in passengers’ reservation and flight manifests.• Ensure that only passengers authorized by the Heads of Organizations that are registered with UNHAS and/or by members of the UNHASboard and/or the Chief Air Transport Officer(CATO) are approved for travel.• Post and broadcast the approved schedule for the information of all passengers including the availability of seats.• Publish/prepare the circulars of the new schedule/price list and new destinations after the approval from Chief Air Transport Officer (CATO).• Publish the UNHAS SAOP (policies/procedures) to the customers/clients.• Identify the customers’ problems with UNHAS and respond to the passengers’ queries and complaints. focused on customer care andservice.• Communicating verbally and in writing in the English language and produce accurate and concise technical reports (monthly, quarterly, andad hoc reports).• Prepare and collaborate in the production of reports including the production of forms, tables and charts providing details on the area ofactivity.• Maintaining/recording and processing the agencies application and submitting to Chief Air Transport Officer (CATO) for his approval.• Maintaining/recording and updating the UNHAS approved agencies list.• Communicating/coordinating with UNHAS field/regional offices with regards to established practices/rules and regulations compliances.• Disseminating flights/schedule and update among UNHAS user group/clients.• Providing relevant training and briefing to the organization’s focal points regarding UNHAS booking policy and procedures.• Providing training for the users in the online booking systemVacancy Announcement No: JR121146Job Title: Aviation Associate –Customer ServiceContract Type/Grade: Fixed Term, G6Duty Station: MogadishuContract Duration: 12 Months (Renewable)Date of Issue: March 12, 2026, | Closing Date: March 25, 2026Join Us and Make a Difference!• Organize meetings with customers (User Group), maintain and establish close contacts with customers on regular basis.• Supporting the head of units for conducting passengers and heads of organization surveys and preparing analysis reports.• Receive feedback by conducting customer surveys regarding operation (before, during and after the flights) and identify/explore any specialneeds and services for customers.• Ask the customers to fill in a post complaint and/or remark feedback form to be filled with the complaint in the log (Keep record of allcomplaints and/or remarks from the customer feedback).• Follow up on solving problems and/or complaints within (72 hours), during which keep the customers updated with the current situationeven if there is no coherent answer.• And any other tasks given by the immediate supervisor and Chief Air Transport Officer when and where deemed necessary.