Customer Service Agent

About the Role:The Customer Service Agent will represent Hilton by delivering exceptional guest service at the front desk. You will be responsible for managing check‑in/check‑out processes, resolving guest queries efficiently, and ensuring a warm and professional welcome to all arriving guests. This role plays a crucial part in shaping positive first impressions and ensuring guest satisfaction throughout their stay.What You Will Do:Greet and welcome guests with professionalism and hospitalityHandle guest check-in/check-out procedures accurately and efficientlyManage guest questions, requests, and complaints to achieve positive resolutionsPerform night audit tasks and complete necessary reconciliation as requiredMaintain up-to-date knowledge of room types, rates, promotions, and hotel servicesUse proper cash, credit card, and foreign currency handling procedures according to hotel policyCollaborate closely with other departments (Housekeeping, Concierge, etc.) to meet guest needsComply with all security, fire, and health & safety policiesUphold Hilton’s brand standards and commitment to service exceGreet and welcome guests with professionalism and hospitalityHandle guest check-in/check-out procedures accurately and efficientlyManage guest questions, requests, and complaints to achieve positive resolutionsPerform night audit tasks and complete necessary reconciliation as requiredMaintain up-to-date knowledge of room types, rates, promotions, and hotel servicesUse proper cash, credit card, and foreign currency handling procedures according to hotel policyCollaborate closely with other departments (Housekeeping, Concierge, etc.) to meet guest needsComply with all security, fire, and health & safety policiesUphold Hilton’s brand standards and commitment to service exce

About the Role: The Customer Service Agent will represent Hilton by delivering exceptional guest service at the front desk. You will be responsible for managing check‑in/check‑out processes, resolving guest queries efficiently, and ensuring a warm and professional welcome to all arriving guests. This role plays a crucial part in shaping positive first impressions and ensuring guest satisfaction throughout their stay. What You Will Do: Greet and welcome guests with professionalism and hospitality Handle guest check-in/check-out procedures accurately and efficiently Manage guest questions, requests, and complaints to achieve positive resolutions Perform night audit tasks and complete necessary reconciliation as required Maintain up-to-date knowledge of room types, rates, promotions, and hotel services Use proper cash, credit card, and foreign currency handling procedures according to hotel policy Collaborate closely with other departments (Housekeeping, Concierge, etc.) to meet guest needs Comply with all security, fire, and health & safety policies Uphold Hilton’s brand standards and commitment to service exce