| Title |
Branch Manager (Internal/External) Kezira of Dire-Dawa town, Babile, Daror & Salahad |
| Company |
Shabelle Bank SC |
| Requirnment |
Job Objective:To Lead and coordinate the marketing activities of all staff within the branch, support the sustainable and profitable growth of the Bank and improve the efficiency of the branch operation and resource utilisation by enhancing attraction, satisfaction and retention of existing customers through providing excellent customer service delivery.Key Job Duties & Responsibilities:Plan and coordinate the overall activities of the branch.Identify and recruit potential customers and provide professional advice.Motivate and coach the staff.Develop and implement service delivery plans and programs to optimize service excellence and customer experience in the branch.Ensure proper compilation of information for loan and foreign currency requests and submission of the same to the appropriate organ for further processing and approval.Coordinate the marketing efforts of the branch and also regulate the branch brand usage to the bank standard.Manage customer service levels against customer expectations.Check and sign the daily cash book jointly with customer service supervisor.Measure branch staff’s operational performance periodically and support branch staffs on developing, managing and growing customer relationships.Plan and coordinate the overall activities of the branch.Plan and coordinate the overall activities of the branch.Identify and recruit potential customers and provide professional advice.Identify and recruit potential customers and provide professional advice.Motivate and coach the staff.Motivate and coach the staff.Develop and implement service delivery plans and programs to optimize service excellence and customer experience in the branch.Develop and implement service delivery plans and programs to optimize service excellence and customer experience in the branch.Ensure proper compilation of information for loan and foreign currency requests and submission of the same to the appropriate organ for further processing and approval.Ensure proper compilation of information for loan and foreign currency requests and submission of the same to the appropriate organ for further processing and approval.Coordinate the marketing efforts of the branch and also regulate the branch brand usage to the bank standard.Coordinate the marketing efforts of the branch and also regulate the branch brand usage to the bank standard.Manage customer service levels against customer expectations.Manage customer service levels against customer expectations.Check and sign the daily cash book jointly with customer service supervisor.Check and sign the daily cash book jointly with customer service supervisor.Measure branch staff’s operational performance periodically and support branch staffs on developing, managing and growing customer relationships.Measure branch staff’s operational performance periodically and support branch staffs on developing, managing and growing customer relationships. |
| Experiance required (years) |
|
| How to apply |
Job Objective: To Lead and coordinate the marketing activities of all staff within the branch, support the sustainable and profitable growth of the Bank and improve the efficiency of the branch operation and resource utilisation by enhancing attraction, satisfaction and retention of existing customers through providing excellent customer service delivery. Key Job Duties & Responsibilities: Plan and coordinate the overall activities of the branch. Identify and recruit potential customers and provide professional advice. Motivate and coach the staff. Develop and implement service delivery plans and programs to optimize service excellence and customer experience in the branch. Ensure proper compilation of information for loan and foreign currency requests and submission of the same to the appropriate organ for further processing and approval. Coordinate the marketing efforts of the branch and also regulate the branch brand usage to the bank standard. Manage customer service levels against customer expectations. Check and sign the daily cash book jointly with customer service supervisor. Measure branch staff’s operational performance periodically and support branch staffs on developing, managing and growing customer relationships. |
| Place of work |
Kezira of Dire-Dawa town, Babile, Daror & Salahad |
| Employment type |
Full time |
| Email |
[email protected] |
| Phone number |
+251-993-87-22-46 |
| Apply before |
Thursday, April 3, 2025 |
| Compensation |
undefined ETB |
| Post date |
Saturday, March 29, 2025 |
| Quick Apply |
not applicable |
| more information |
Source |